5 advantages of using a Chatbot To Generate Leads
- A survey shows that 83% of online shoppers need support during shopping. So, your customers may require help trying to understand which products fit their needs/budgets any time of the day. A chatbot will provide real-time assistance like a sales person in a real store, offer an interactive communication where they also ask questions to understand the real problem. Using text and voice, they can present customers rich content with product pages, images, videos etc. This means that a chatbot will provide an extensive customer assistance, always-available customer support and proactive customer interaction.
- It is important to keep your customers engaged with your brand and this is why companies are using social media marketing. Engaging customers through social media will increase your sales by 20% to 40%. While this sounds good, a chatbot will definitely add to the experience because a character driven experience to the customers helps in better engagement.
- Implementing a full functioning chatbot is way cheaper and faster than creating a cross platform app or hiring employees for each task. Since chatbots are automated solutions, they allow organizations to handle many customers at once, and simultaneously. By “employing” chatbots that complements human agents, you will not only save on employee costs but you will also avoid the problems caused by human errors.
- Chatbots are great tools to communicate with customers. With the feedback they collect through simple questions, you can make improvements on your services/products, you can also them to track purchasing patterns and consumer behaviours by monitoring user data. Monitoring user data helps a company to decide “which products to market differently, which to market more and which to redevelop”.
- 65% of smartphone users don’t download new apps in a month. Since users have their core apps such as Facebook, Whatsapp, Messenger etc, they hardly download new ones. Therefore, integrating your own chatbot into one of the popular platforms that your customers use daily, can be better than building a new app by saving money and time (take your product/service to where your consumers are spending their time).
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